No contract. No hidden fees. No credit check. No surprises. Cancel anytime.
The Wundle What, Where and Why:
What happens after I sign up with Wundle?
Thanks for your interest in joining Wundle! Here’s what to expect:
Sign-Up
Visit wundle.ca/mobileplans, select your preferred plan, and click “Purchase.”
Fill out the required information, pay for your first month, and a one-time membership fee of $20.
Once completed, we’ll ship your SIM card to your door or provide instructions for activating your eSIM.
Choosing Your Number
You can keep your current phone number or request a new number with an area code of your choice—your call!
SIM Delivery and eSIM Options
Physical SIM Cards and eSIMs:
If you require a physical SIM card, its cost and shipping are included in your one-time lifetime Wundle membership fee of $20
To confirm compatibility for an eSIM, check your phone model and variant, and ensure it is unlocked. Confirm that your device is running the latest software, as eSIM support may vary. For further assistance, contact your current provider and speak with their tech help team.
Porting Your Number
No need to contact your previous provider if your account is in good standing and your device is paid off.
Physical SIM Ports: Notify us when your SIM card arrives to begin the port process. It typically takes 24–48 hours but is often faster.
eSIM Ports: The process is immediate once you receive and scan the QR code we email to you.
Ports occur Monday through Friday until 3 PM Eastern. Requests made after 3 PM will start the next business day.
Final Steps to Switch Over (Physical SIM Cards)
Keep your old SIM card in your phone and have your Wundle SIM nearby.
Approve the port request text from your current provider within 90 minutes of receiving it.
Once your old service stops working, insert the Wundle SIM and restart your phone.
Et Voilà!! Whether you choose a physical SIM or eSIM, you’re now all set to enjoy Wundle’s exceptional service and connectivity.
Can I really keep my current number?
Yes! During sign-up, select the option to retain your current number. Just make sure your old account is active, in good standing, and your device is paid off.
What happens if my SIM is delayed?
We strive for timely delivery, but courier and/or mail delays can happen. If there’s an extended delay, we’ll happily process a refund upon request for the time between your order date and the use date. Refunds take 5–10 business days to process from our payment system to your bank and credit card.
Does Wundle have any hidden fees?
No hidden fees here! We pride ourselves on being upfront and transparent—no surprise charges or gimmicks.
Does Wundle offer contracts?
No contracts. Ever. You’re free to stay with us as long as you like—no strings attached.
What if I need help?
You’ll either speak with a real person immediately or your message will be placed in priority sequence for a callback. No endless holds or frustrating transfers.
Will my plan price ever go up?
Never. Your plan price is locked in for life the moment you sign up.
Does Wundle perform credit checks?
No credit checks. We believe everyone deserves access to affordable, reliable mobile service.
For the 100GB CDN/US/MEX roaming included plan, what should I do upon arriving in either of those countries?
Upon arriving in the US, Canada, or Mexico with the 100GB CDN/US/MEX roaming included plan, you should:
Disable automatic network selection on your iPhone
Manually select the appropriate carrier
Here's a step-by-step guide:
Go to your phone's Settings
Navigate to Cellular > Network Selection
Turn off "Automatic" network selection
Wait for the list of available carriers to appear (this may take a couple of minutes)
Select the appropriate carrier manually
In Mexico, Telcel is often the recommended carrier for optimal coverage and performance. If you experience issues with calls or texts not coming through, try selecting a different carrier from the list.Remember that it may take a few minutes for your phone to connect to the new network and for any missed messages to come through. If you continue to experience problems, don't hesitate to contact Wundle's technical support for assistance.
How does Wundle handle roaming and extra charges?
International Roaming: Roaming costs $15 per day, unless you’re on the CDA-US-MEX Roaming Plan, which includes free roaming in the U.S. and Mexico.
International Calling: Calls are billed based on geographically related pricing. Charges vary by destination.
Invoices for roaming and international calls are sent manually. Payments can be made through your customer portal if preferred.